Terms of Use & Privacy Policy
1. Acceptance of Terms
By accessing or using Pushkin Voice services, you agree to be bound by these Terms of Use. If you do not agree, do not use our services.
2. Services
Pushkin Voice provides AI voice agent services including inbound call answering and outbound lead calling. Services are provided on a monthly subscription basis.
3. Acceptable Use
You agree to use Pushkin Voice services only for lawful purposes. You are responsible for ensuring your use complies with all applicable laws including the TCPA, TSR, and applicable state regulations.
- You must have proper consent for all contacts you instruct our agents to call
- You must honor all do-not-call requests immediately
- You may not use the service for harassment, fraud, or illegal purposes
4. Billing
Subscriptions are billed monthly. Additional minutes beyond your plan are billed at the applicable overage rate. You may cancel at any time before your next billing date.
5. Limitation of Liability
Pushkin Voice is not liable for any indirect, incidental, or consequential damages arising from use of our services. Our total liability shall not exceed the amount paid in the prior 30 days.
6. Modifications
We reserve the right to modify these terms at any time. Continued use of the service after modifications constitutes acceptance of the updated terms.
1. Information We Collect
We collect information you provide when creating an account, configuring agents, and using our dashboard. We also collect call data including transcripts and metadata associated with calls made through our platform.
2. How We Use Your Information
- To provide and operate the Pushkin Voice service
- To send call transcripts and reports to your designated email
- To process billing and manage your subscription
- To improve platform performance and reliability
3. Call Data
Calls made through our platform are recorded and transcribed for the purpose of generating reports delivered to you. Call recordings are retained for 30 days. Transcripts are retained for the duration of your subscription.
4. Data Sharing
We do not sell your data or your contacts data. We share data only with service providers necessary to operate the platform, including telephony providers and cloud infrastructure providers.
5. Data Security
We implement industry-standard security measures to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Contact
For privacy questions, contact us at hello@pushkinvoice.com.