Terms of Use & Privacy Policy

Welcome to Pushkin Voice. These Terms of Use ("Terms") govern your access to and use of the website located at pushkinvoice.com and all related services, including but not limited to ringless voicemail (Voice Drop), missed call marketing (Flash Drop), live transfers (Tap Drop), voice broadcast (Blast Drop), and AI voice agents (Speak Agent) (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree with these Terms, you may not access or use our Services.

1. Definitions

  • "Pushkin Voice," "we," "us," or "our" refers to Pushkin Voice and its operators.
  • "User," "you," or "your" refers to any individual or entity accessing or using our Services.
  • "Services" refers to all voice communication products and services offered by Pushkin Voice.
  • "Content" refers to any audio files, lead lists, data, or other materials uploaded or submitted by users.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

To access certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.

4. Services Description

Pushkin Voice provides the following voice communication services:

Drop Line Services:

  • Voice Drop: Ringless voicemail delivery that deposits audio messages directly into voicemail boxes
  • Flash Drop: Missed call marketing that generates callbacks without audio
  • Tap Drop: Press-1 campaigns that connect interested prospects via live transfer
  • Blast Drop: Voice broadcast delivering audio messages to live answers

Speak Agent Services:

  • Inbound AI Agents: AI-powered voice agents that answer incoming calls 24/7
  • Outbound AI Agents: AI-powered voice agents that place calls from your lead lists

Custom Voice Solutions:

  • Enterprise solutions including voice cloning, API integrations, high-volume pricing, and white label options

Lead Gen System:

  • Comprehensive lead generation solutions combining data sourcing, marketing channel deployment, and campaign management

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations. You agree NOT to:

5.1 Compliance Violations

  • Violate the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), or any other applicable federal, state, or local laws
  • Contact numbers on the National Do Not Call Registry without proper consent
  • Send communications without proper prior express consent as required by law
  • Misrepresent your identity, affiliation, or the purpose of your communications

5.2 Prohibited Content

  • Transmit fraudulent, deceptive, or misleading messages
  • Promote illegal products, services, or activities
  • Send communications containing threats, harassment, or abusive content
  • Distribute content that infringes on intellectual property rights
  • Transmit malware, viruses, or other harmful code

5.3 Technical Violations

  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt our Services or servers
  • Use automated means to access our Services without permission
  • Reverse engineer or attempt to extract source code from our platform

5.4 List Quality Requirements

  • Upload only lead lists that comply with applicable consent requirements
  • Maintain accurate records of consent for all contacts
  • Scrub lists against the National Do Not Call Registry as required by law
  • Remove opt-out requests within the timeframes required by law

6. TCPA Compliance

You acknowledge and agree that:

  • You are solely responsible for ensuring your use of our Services complies with the TCPA and all other applicable telemarketing laws
  • You have obtained all necessary prior express consent (or prior express written consent where required) before initiating any communications
  • You will honor all opt-out requests promptly as required by law
  • You will maintain records of consent as required by applicable regulations
  • Pushkin Voice is a technology provider and does not guarantee compliance; compliance is your responsibility

Violations of telemarketing laws may result in significant penalties. We strongly recommend consulting with legal counsel to ensure your campaigns comply with all applicable laws.

7. Subscription and Payment Terms

7.1 Subscriptions

  • All subscriptions are billed monthly and auto-renew on your billing date
  • Subscription fees are non-refundable except as required by law
  • You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period

7.2 Usage and Minutes

  • Minutes and credits reset to zero at each monthly renewal
  • Unused minutes or credits do not roll over to the next billing period
  • Add-on purchases are valid only until your next billing date

7.3 Overages

  • If you exceed your allocated minutes or credits, additional usage will be charged to your payment method on file
  • Overage rates are specified in your service agreement

7.4 Payment

  • You authorize us to charge your payment method for all fees associated with your account
  • You are responsible for keeping your payment information current
  • Failed payments may result in service suspension

8. Audio Content Review

For services requiring audio files (Voice Drop, Tap Drop, Blast Drop), all uploaded audio content is subject to review for compliance with our Acceptable Use Policy. We reserve the right to reject or remove audio content that violates these Terms or applicable laws.

9. Service Level and Processing Times

  • Service requests, including agent setup, status changes, and lead processing, are handled during business hours: 9:00 AM to 5:00 PM Eastern Time, Monday through Friday
  • Requests submitted outside business hours will be processed the next business day
  • We strive to process requests within 1-2 business hours during normal operations

10. Intellectual Property

10.1 Our Property All content, features, and functionality of our Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by Pushkin Voice and are protected by intellectual property laws.

10.2 Your Content You retain ownership of any content you upload to our Services. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely for the purpose of providing our Services to you.

11. Disclaimers

11.1 "As Is" Basis OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee We do not guarantee that:

  • Our Services will be uninterrupted, secure, or error-free
  • Results obtained from using our Services will be accurate or reliable
  • Any specific delivery rates, connection rates, or conversion rates will be achieved

11.3 Third-Party Services Our Services may rely on third-party telecommunications providers and other vendors. We are not responsible for any failures, delays, or issues caused by third parties.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUSHKIN VOICE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pushkin Voice and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any applicable laws, including TCPA and telemarketing regulations
  • Any content you upload or transmit through our Services
  • Any claims by third parties related to your communications or campaigns

14. Termination

14.1 By You You may terminate your account at any time by contacting us at info@pushkinvoice.com or through your account settings.

14.2 By Us We may suspend or terminate your access to our Services immediately, without prior notice, if:

  • You violate these Terms
  • You violate applicable laws or regulations
  • Your use of our Services poses a risk to us, our users, or third parties
  • Required by law or legal process

14.3 Effect of Termination Upon termination, your right to use our Services ceases immediately. We may delete your account data in accordance with our data retention policies.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be resolved in the state or federal courts located in New York, and you consent to the personal jurisdiction of such courts.

17. General Provisions

17.1 Entire Agreement These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pushkin Voice regarding your use of our Services.

17.2 Severability If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Privacy Policy

Pushkin Voice ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

  • Account information: name, email address, phone number, company name, billing address
  • Payment information: credit card details (processed securely through Stripe)
  • Content: audio files, lead lists, and other materials you upload
  • Communications: emails, support tickets, and other correspondence with us

1.2 Information Collected Automatically

  • Log data: IP address, browser type, operating system, referring URLs, pages visited, date/time stamps
  • Device information: device type, unique device identifiers
  • Cookies and similar technologies: session cookies, persistent cookies, and similar tracking technologies

1.3 Information from Third Parties

  • Payment processors: transaction confirmations and billing information
  • Analytics providers: aggregated usage data

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our Services
  • Process transactions and send related information
  • Create and manage your account
  • Communicate with you about services, updates, and support
  • Monitor and analyze usage patterns to improve our Services
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

3. How We Share Your Information

We may share your information with:

3.1 Service Providers Third-party vendors who assist us in providing our Services, including:

  • Payment processors (Stripe)
  • Cloud hosting providers
  • Telecommunications providers
  • Email service providers

3.2 Legal Requirements We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure data storage
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services. We may also retain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

6. Your Rights and Choices

6.1 Account Information You may update or correct your account information at any time through your account settings or by contacting us.

6.2 Marketing Communications You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email or by contacting us.

6.3 Cookies Most web browsers allow you to control cookies through browser settings. Note that disabling cookies may affect the functionality of our Services.

6.4 Data Access and Deletion You may request access to or deletion of your personal information by contacting us at info@pushkinvoice.com. We will respond to your request within a reasonable timeframe.

7. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at info@pushkinvoice.com.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete that information.

9. International Users

Our Services are operated in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about these Terms of Use or Privacy Policy, please contact us:

Pushkin Voice

Email: info@pushkinvoice.com

Phone: 929-744-1711

Website: pushkinvoice.com

By using Pushkin Voice, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and Privacy Policy.